NelNet Credit Balance Help
I financed my classes for the current semester back in January for a total of $1.3k, paying $660 upfront and planning to pay $330 over the next two months for the balance. At the end of February, I decided to pursue trade school instead and dropped 3 of my 5 classes before they began, resulting in a credit balance of about $770. That balance has been sitting there since March 8, 2025, and I’m unsure how to get my money back.
Additionally, even with a credit balance of $430 on March 10, 2025, they still charged my credit card $330 for the final payment. Now, they owe me a total of $770, and I’m confused about the refund process. Do they send a check, process an automatic refund, or do I need to call to request it? The Financial Aid office mentioned it would take a week, but I haven’t heard anything since Monday. Any advice would be appreciated! Thank you!
It sounds like you’re in a bit of a frustrating situation with that credit balance. Typically, schools have specific procedures for handling credit balances, so you should be able to get your money back, but the process can vary.
Here are some steps you can take:
Check School Policies: Look at your school’s financial aid or accounting office website for information on how they handle credit balances. They may have guidelines on when and how refunds are issued.
Contact Financial Aid: Since your Financial Aid office mentioned a timeline, it might be worth following up with them to check on the status of your refund and clarify how it will be issued.
Documentation: Make sure you have all relevant documents handy, such as your payment history and any correspondence regarding your credit balance, to provide if needed.
Multiple Requests: If you don’t get a satisfactory answer from your Financial Aid office, consider reaching out to the student accounts or bursar’s office. They might have more information on the timing and method of the refund.
Refund Method: In many cases, schools will process refunds through the original payment method (like a credit card refund) or issue a check. Confirm with the appropriate office how this will happen in your case.
Patience and Persistence: It can take time for processing, especially if there was a recent change in your classes, but don’t hesitate to follow up regularly until you get clarity on your refund.
Hopefully, you’ll have your money back soon! Good luck, and keep us posted on how it goes!